PRIVACY POLICY

PRIVACY POLICY

We are committed to protecting the privacy of all customers, clients and users of our site. This privacy policy explains our information collection and disclosure practices and goes into detail about who we are, what information we might collect about you, how we might use, store and share that information and finally details your rights and choices in relation to that personal information.

1). Scope

This policy covers the consulting services “Life Coaching” offered by Charlene Gisele Ltd and the personal information we collect as a result of the provision of those services. This policy applies only to the actions of Charlene Gisele Ltd and users with respect to this website. It does not extend to any websites that can be accessed from this website including, but not limited to, any links we may provide to social media websites.

2). Personal information you provide to us:

a). Identity Information – Including first name, last name, title
b). Contact Information – email address, telephone number
c). Transaction Information – billing address, some payment information that may include payment card details
d). Usage Information – including some information about how you use our website and services

3). How and why we use your personal information

In using our services, you are likely to provide us with some or all of the personal information described above. When making an enquiry using the sign up form on the website you are likely to provide us with identity information which will be used to respond to you.
In order to schedule a consultation with us and pay for a consultation (where fees apply), we will need to collect your identity information and some transaction information in order to successfully schedule your consultation and pay the associated fees.
When you request marketing material to be sent to you or provide consent for us to send you marketing material (e.g. by signing up to our newsletter on the website), we will use your identity information in order to process your request.
Other examples of when we use your personal information include processing invoices, collecting feedback on our services and entering promotions or completing surveys. In order to help you protect yourself and your information, we encourage you to provide only that information that is necessary for using our website.

4). Third parties who may process your personal information on our behalf

We use the services of third parties in order to help us process your information from time to time. When scheduling consultations or when sending you communications such as newsletters, these third parties help us to carry out these functions safely and effectively.
Your personal information is shared with these third parties only when strictly necessary in order to help us deliver our services to you.
Infrastructure Personal information collected or shared Purpose
MailChimp
(Privacy Policy)
• Name
• Email address
To send you any newsletters or other marketing communications where we have your consent
Calendly
(Privacy Policy)
• Name
• Email address
• IP address
• Time zone
To schedule appointments or consultations with you
Zoom
(Privacy Policy)
• Name
• Email address
• Approximate location data
• Meeting recordings
• Transcripts
• Information about how and when meetings are conducted
• Profile picture of avatar
To conduct our online consultations and mediation sessions
We sometimes use cookies and sometimes the third parties we share your personal information with use cookies too. We use only the cookies necessary to run, improve and provide a good service to you. The third parties we use control the cookies they use. You can turn off the settings in your browser that will alter the setting of cookies however this may affect some of the services we provide to you.

5). ​How long your personal information will be held for

We will hold your personal information only where we have an ongoing legitimate basis or legal need to do so. The length of time we hold personal information for depends upon the purpose for which it was collected. We will process your personal information where we have your consent, where collection and processing is necessary to comply with legal or regulatory obligations or where collection or processing is necessary for our legitimate business interests such as providing the service we offer to you.
When we no longer have a legitimate reason to process your personal information, we will either delete it or anonymise it.

6). ​Keeping your information secure

We have appropriate security measures in place to prevent personal information from accidental loss, unlawful access or any unauthorised use. We ensure that in providing our services to you, your information is only processed in an authorised manner and offered the appropriate protection at all times whilst it is under our control.

7). ​​Your rights and choices

Under the UK General Data Protection Regulation, you have a number of important rights and choices as to how your personal information is treated.
  • You can ask for copies of your personal information;
  • You can ask us to rectify inaccurate or incomplete personal information;
  • You can ask us to erase your personal information;
  • You can ask us not to use your personal information for marketing;
  • You can ask us to restrict the processing of your personal information;
  • You can object to the processing of your personal information;
  • You can ask that we transfer your personal information to another organisation or to you
  • You can complain about our processing of your personal information; and
  • To the extent that the legal basis of our processing of your personal information a is consent, you can withdraw that consent.
These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects here
You may exercise any of your rights in relation to your personal information by sending us an email at coach@charlenegisele.com.

8). Changes to this policy

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy.
If you do not agree to the changes or how we use your personal information, you should stop using our services and get in contact with us to delete your account and personal information.
We may notify you of significant changes to this policy by email.

8). Our details

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